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Brian Gibson of Taylorsville will do almost anything to make his
upstart business succeed. To wit, Salt Lake City's rush-hour commuters
may have spotted the owner of Utah's first 1-800-GOT-JUNK franchise
wearing a blue Afro wig and wildly waving a sign promoting his business
near congested freeway on-ramps. Gibson never breaks for lunch without
finding a high-traffic spot in which to park one of his blue-and-green
trucks; when schedules allow, he and a second driver stage a convoy
through town. The company's billboard-like trucks will lumber along
in West Valley City's upcoming Santa parade and wherever Gibson
goes, he leaves a trail of promotional refrigerator magnets, Post-it
Notes, door hangers, discount cards and fliers.
"We're young guys without a ton of money to buy TV advertising,
so this is what we do," he says of the low-cost approach to marketing
1-800-GOT-JUNK, which disposes of "anything two guys can carry,"
as long as it's not hazardous. "The thing about it that we've been
called marketing geniuses." Gibson, who became a 1-800-GOT-JUNK
franchise about a year ago after leaving a job in Florida's heavy
equipment manufacturing industry, is an unabashed practitioner of
guerilla marketing, a technique he endorses not only for its affordability,
but no kidding because it works. His franchise, which services
Salt Lake and Summit counties, has garnered enough name recognition
to be ending its first year on target to reach its $100,000 sales
goal. The money will enable him to add a third truck and eventually
expand the territory his business covers.
Gibson's approach is not that unusual for entrepreneurs search
for ways to outlast the nation's economic downturn. All small-business
owners are searching for ways to promote their products without
spending a lot of money, says Jill Lublin, founder of Novato, CA
based Promising Promotion and a co-author with Jay Conrad Levinson
and Rick Frishman of the book Guerilla Publicity: Hundreds of Sure-Fire
Tactics to Get Maximum Sales for Minimum Dollars (Adams Media Corp.).
Gibson has succeeded with low-budget marketing because he operates
from a premise Lublin says is key: He knows his company's message
and stays true to it.
"This is not a matter of communicating, 'We're so cool. We're
so hip.' Forget about what you're selling," she says. "It's about
communicating what problem you solve, what solution you provide.
That's what people are interested in." Lublin says stunts like 1-800-GOT-JUNK
"blue-wig wave" create what she calls an "oooh-aaah factor" that
helps would be customers remember a company's name ad what it does.
Her book offers numerous ideas intended to help companies achieve
name recognition, most of which revolve around making connections
with resources that can provide free publicity, then follow up to
ensure the company gets even small mentions in various publications.
"This fosters what I call, 'The I've Heard if Them Somewhere' syndrome,"
she says. Lublin recommends that business owners try getting their
companies named in Chamber of Commerce newsletters, trade association
publications, alumni newsletters and weekly and daily newspaper
briefs columns. "Write something up that brags about your business
and make sure it shows up in all kinds of places,' she says. Gibson's
efforts have put him well on his way toward establishing a brand,
but he's quick to point out he has a ways to go despite his hard
work. "We still come across people all the time who have never heard
of us," he says.
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